Terms of Use

Version: 2026-06-06
Last Updated: June 6, 2026
Operator: Aksa
Address: Jl. Prof. Soedarto No.12, Tembalang, Kec. Tembalang, Kota Semarang, Jawa Tengah 50275
Email: aksauniversal@gmail.com
Phone: +6287743025271

These Terms of Use ("Terms") govern your access to and use of the Aksa platform, applications, websites, and related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization, and these Terms apply to that organization.

1) Related Policies and Additional Terms

These Terms incorporate by reference and merge the following policy agreements, which are details in the Appendices below and form part of your agreement with Aksa:

Privacy Policy (incorporating Cookie Policy)
Community Guidelines (Appendix A)
Creator Terms & Monetization Agreement (Appendix B)
Subscriber Terms and Conditions (Appendix C)
Premium Terms (Appendix D)
Payments, Refunds, Disputes, and Payouts Policy (Appendix E)
Copyright & IP Takedown Policy (Appendix F)

If there is a conflict, the more specific terms for the relevant product, feature, or transaction will control.

2) Definitions

For clarity, we use these definitions:

"Aksa", "we", "us", "our": the operator of the Services.
"User", "you": any person or entity accessing or using the Services.
"Creator": a user who offers content, access, items, services, or subscriptions for sale via the Services.
"Buyer" / "Subscriber": a user who purchases an item, access, or subscription.
"Content": text, images, audio, video, files, links, and other materials.
"User Content": Content you submit, post, upload, create, store, or otherwise provide to the Services.
"Transactions": orders, charges, refunds, disputes, payouts, and any related payment processing events.

3) Eligibility and Accounts

Eligibility. You must be able to form a legally binding contract to use the Services. If you are under the age of majority where you live, you may use the Services only with permission of a parent or legal guardian.
Account Registration. Some features require an account. You agree to provide accurate information and keep it up to date.
Account Security. You are responsible for safeguarding your account and for all activity under your account. Notify us immediately if you suspect unauthorized access.
Third-Party Login. You may sign in via third-party providers (e.g., Google). Your use of those providers is governed by their own terms and policies.

4) The Services (What Aksa Is)

Aksa is an integrated multiformat learning environment with personalized pathways. The Services may include:

learning and reflection tools (notes, artifacts, study flows),
communities and spaces,
creator storefronts and items,
payments and commerce features,
AI-assisted features (chat, summaries, learning guidance, generation tools),
and other related product experiences.

We may change, suspend, or discontinue any part of the Services at any time, including features, availability, and supported content types.

5) User Content and Licenses

Your Ownership. You retain any rights you have in your User Content.
License to Aksa. You grant Aksa a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, and perform your User Content as necessary to:
- operate, provide, maintain, and improve the Services,
- display your content to the audiences you choose (e.g., public, unlisted, members),
- protect the safety and integrity of the Services (including abuse prevention, fraud, and security),
- comply with law and enforce our policies.
Visibility Choices. Where available, your content visibility may include draft/private, published/public, and unlisted/direct-link visibility. You are responsible for choosing appropriate visibility.
Backups and Caching. You understand that copies of User Content may be cached or stored for operational integrity, security, and backup purposes, subject to our retention practices described in our Privacy Policy.

6) Acceptable Use and Prohibited Conduct

You agree that you will not violate law, regulations, or third-party rights, post or distribute malware, harass, bully, or threaten others, publish hate speech, exploit or endanger minors, attempt to bypass security, scrape or harvest data at scale, or reverse engineer the Services. We may remove content or restrict accounts for violations.

7) AI Features (Important Notices)

The Services may include AI-assisted features. By using AI features:

You are responsible for your inputs. Do not submit confidential information you do not have the right to share.
Outputs may be inaccurate. AI outputs may be incorrect, incomplete, or misleading. You are responsible for verifying outputs before relying on them.
No professional advice. AI outputs are not a substitute for professional advice (medical, legal, financial, etc.).
Safety and abuse prevention. We may use automated and human review to enforce policies and to prevent abuse.

Our use of AI-related data is described in the Privacy Policy.

8) Intellectual Property (Aksa)

The Services, including our software, design, logos, trademarks, and non-user content, are owned by Aksa and our licensors and are protected by intellectual property laws. You may not use our trademarks or branding without our prior written permission.

9) Paid Features, Orders, and Payments

Some features are paid. When you purchase via the Services:

Payment Processing. Payments are processed by third-party payment providers. We may store transaction metadata required to operate payments, refunds, disputes, and payouts.
Policies by Reference. Payment-related terms, including refunds, disputes, escrow, and payouts are governed by the Payments, Refunds, Disputes, and Payouts Policy (Appendix E) and relevant product-specific terms (Subscriber Terms, Premium Terms, Creator Terms).
Manual Renew. Certain subscriptions are manual renew (they do not renew automatically unless otherwise stated at checkout).
Taxes and Fees. Prices may include or exclude applicable fees. Creators are responsible for compliance with applicable tax laws relating to their earnings.
Risk Holds. We may place transactions on hold for fraud and risk investigation.

10) Third-Party Services and Links

The Services may integrate or link to third-party services (payment providers, hosting, analytics, AI providers, communications tools). We do not control and are not responsible for third-party services. Your use of third-party services may be subject to their own terms.

11) Suspension, Termination, and Enforcement

We may suspend or terminate your access to the Services, and remove or restrict content, at any time if you violate these Terms or our policies, if required by law, or to protect users, Aksa, or the Services. You may stop using the Services and request account deletion at any time.

12) Disclaimers

To the maximum extent permitted by law:

the Services are provided "AS IS" and "AS AVAILABLE",
we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement,
we do not guarantee uninterrupted or error-free operation.

13) Limitation of Liability

To the maximum extent permitted by law, Aksa will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues. Aksa’s total liability for any claim arising out of or relating to the Services will not exceed the amount you paid to Aksa in the 3 months before the event giving rise to the claim (or IDR 100,000 if you have not paid anything).

14) Indemnity

You agree to indemnify and hold harmless Aksa and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or related to your use of the Services, your User Content, your violation of these Terms or policies, or your violation of any rights of another.

15) Changes to These Terms

We may update these Terms from time to time. The updated version will be indicated by a revised "Last Updated" date and version. If changes are material, we will make reasonable efforts to provide notice. Continued use of the Services after changes become effective constitutes acceptance.

16) Governing Law and Venue

These Terms are governed by the laws of the Republic of Indonesia. Any dispute arising out of or relating to these Terms or the Services shall be resolved in the courts of Indonesia, unless applicable law requires otherwise.

17) Contact

Questions about these Terms:

Email: aksauniversal@gmail.com
Phone: +6287743025271
Address: Jl. Prof. Soedarto No.12, Tembalang, Kec. Tembalang, Kota Semarang, Jawa Tengah 50275

Appendix A: Community Guidelines

These guidelines explain what is allowed and not allowed on Aksa to keep the platform a safe, respectful learning environment.

A.1 Be Respectful

Do not harass, bully, intimidate, or threaten others.
Do not encourage self-harm or violence.
Do not post hateful or discriminatory content targeting protected groups.

A.2 Keep It Safe

We prohibit content or behavior that:

promotes illegal activities,
includes explicit sexual content involving minors (zero tolerance),
exploits or endangers minors,
includes credible threats of violence,
instructs or encourages wrongdoing (e.g., fraud, hacking, weapon-making),
distributes malware or harmful code.

A.3 Be Honest

Do not impersonate others or misrepresent affiliations.
Do not attempt to manipulate engagement through spam, repetitive posting, or inauthentic behavior.
Do not run scams or deceptive commerce.

A.4 Respect Intellectual Property

Do not upload or share content you do not own or have rights to use.

A.5 Content Quality and Learning Integrity

We may restrict content that is:

intentionally misleading or harmful,
low-effort spam,
unrelated promotional content that degrades community quality.

A.6 AI-Assisted Content

If you use AI features:

you remain responsible for your content,
do not use AI to generate disallowed content,
do not submit sensitive personal data of others without permission,
do not generate content that violates intellectual property rights.

Appendix B: Creator Terms & Monetization Agreement

These Creator Terms apply to you if you sell Space subscriptions, creator items, paid downloads, or services via Aksa.

B.1 Creator Responsibilities

You represent and warrant that:

you have the right to sell your Offerings,
your Offerings and content comply with applicable law and Aksa policies,
your listing information (title, description, pricing, delivery details) is accurate and not misleading. You are responsible for maintaining quality, delivering what you promise, and handling buyer communications professionally.

B.2 Monetization Models and Pricing

We support multiple pricing models (free, one-time, subscription). Space subscriptions are granted for a 30-day period and are manual renew.

B.3 Platform Fees and Payment Processing

Aksa charges platform fees, processing fees, and bank transfer fees which are deducted automatically. Creator Earnings may be held in escrow for 7 days. We may delay, reverse, or hold releases if we detect fraud, suspicious activity, policy violations, or compliance requirements.

B.4 Refunds and Creator Debt

If refunds occur, your Earnings are reduced. If funds were already released, we record a Creator debt and recover it from future earnings.

Appendix C: Subscriber Terms and Conditions

These terms apply when you purchase a Space subscription or other subscription-based access from a Creator via Aksa.

C.1 Subscription Service (Manual Renew)

A subscription grants access to a creator’s Space for a 30-day period.
Subscriptions are manual renew and do not renew automatically.
Access is personal to your account and is not transferable.
If you do not renew, access expires at the end of the paid period.

C.2 Cancellation and Refunds

You may cancel your subscription at any time. Cancellation takes effect immediately and access ends upon cancellation.
A pro-rata refund may be issued based on unused days in the current cycle, subject to:
- a flat processing fee (currently Rp5.000) deducted from the pro-rata amount.
If the remaining value is zero (or becomes zero after fees), no refund is issued.

Appendix D: Premium Terms

These terms apply to Aksa Premium and Aksa Premium Pro subscriptions offered directly by Aksa.

D.1 Subscription Model

Premium subscriptions are manual renew and do not renew automatically.
Access lasts for the period stated at checkout.

D.2 No Refund Policy

No refunds for Premium or Premium Pro, except where required by applicable law, or in the case of verified duplicate/erroneous charges.

Appendix E: Payments, Refunds, Disputes, and Payouts Policy

This policy defines transaction flows: checkout → order fulfillment → escrow → disputes/refunds → creator payouts.

E.1 Escrow and Release

Creator earnings are placed in escrow for a default period of 7 days to reduce fraud and handle disputes.

E.2 Disputes

A Buyer may open a dispute for eligible purchases while funds are still held in escrow. Aksa may resolve disputes by approving a refund or rejecting the dispute to release funds.

E.3 Space Subscription Cancellation Refund Calculation

Space subscription cancellations calculate pro-rata refunds on a 30-day cycle:
- Pro‑rata refund (gross) = floor(pricePaid × remainingDays / 30)
- Processing fee = Rp5.000
- Refund paid to Subscriber = max(0, pro‑rata refund − processing fee)

E.4 Creator Payouts (Withdrawals)

Creators can request withdrawals of available balance.
Minimum withdrawal amount: Rp20.000
Withdrawal fee: Rp5.000 (flat) per withdrawal request.
Payouts may be delayed or rejected for fraud, disputes, or outstanding Creator debt.

Appendix F: Copyright & IP Takedown Policy

This policy describes how Aksa handles copyright and intellectual property complaints.

F.1 Submitting a Takedown Notice

If you believe content on Aksa infringes your rights, email aksauniversal@gmail.com with:

Your contact information.
Description of the copyrighted work or IP infringed.
Location/URL of the infringing material on Aksa.
A statement of good-faith belief.
Accuracy statement and your signature.

F.2 Response and Counter-Notices

Upon receiving a valid notice, we may remove the material and notify the poster. If your content was removed in error, you may submit a counter-notice to aksauniversal@gmail.com containing your contact info, location of removed material, good-faith statement of mistake, and Indonesian court jurisdiction consent. We may terminate accounts of repeat infringers.